Complaints Procedure

Target Property Services NE aims to provide a high-quality service which meets your needs. I believe that we can achieve this most of the time, however if we are not getting it right please let us know.

To ensure that our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason if you are not satisfied.

If you are not happy with Target Property Services NE, please let us know as soon as possible:

Joe Tuck
Director
Target Property Services NE
T: 07885912193
E: info@tpsne.co.uk

Often, we will be able to give you a response straight away. If however the matter is more complicated, we will give you at least an initial response within five working days.

If you are not satisfied with our response or wish to raise the matter more formally, please email or call me and we can arrange to meet up to discuss your concerns at a mutually agreed location.

All complaints will be logged, and the aim is to investigate your complaint fully and give you a comprehensive reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Finally, please also let us know if you are happy with our services.